Employment

Working at the Humane Society of the Black Hills is an opportunity to be involved in the care of thousands of animals each year and help us meet our mission to Serve Animals, Serve Community. Employees at the Humane Society of the Black Hills share a common passion for caring for animals in need.

Employment

Working at the Humane Society of the Black Hills is an opportunity to be involved in the care of thousands of animals each year and help us meet our mission to Serve Animals, Serve Community. Employees at the Humane Society of the Black Hills share a common passion for caring for animals in need.

If you love animals and want to make a difference in their lives, apply to join the team at the Humane Society of the Black Hills!  You must be 17 years of age or older to apply, although certain jobs and duties are restricted for employees under the age of 18.

Benefits for full-time employees include paid time off, dental, vision, and life insurance.

 

Marketing/Communications/Special Events/Volunteers

Reports to:  Executive Director

Pay range:  $29,120 – $33,280 annually

Job type:  Full-time

General Summary:

Are you known as THE Go-To person for all things communications-related?  Do you wear many hats and have many titles because you can effectively multi-task and get things done?  Do you thrive in a fast-paced, shifting-priorities environment and have the ability to transform information overload into  focused messaging, set priorities and goals, and produce results?  Do you get excited about helping animals and helping the community?  Do you have a big heart for animals?

Yes? Then let’s talk.

The Humane Society of the Black Hills is looking for the right person to fill a marketing/communications coordinator position. This Marketing/Communications Coordinator does a little of everything:  Social Media & Website Management, Media/Public Relations, Publications Coordinator, Development Assistant, Special Events Coordinator, and Donor/Volunteer Management. 

This position advances our mission of “serving animals, serving community”  and favorably promotes our organization in order to help as many animals as possible find loving, forever homes.  This position works closely with the HSBH team – Executive Director, Outreach & Education Coordinator, Adoptions team, Customer Service team, Kennel Manager, HSBH staff, volunteers, donors, media, and other community stakeholders.

Essential to this position would be: Strong interpersonal skills to successfully interact with and develop relationships with the public, staff, and community stakeholders of HSBH; knowledge of development, fundraising, and marketing/communications methodologies and processes;  an ability to speak publicly and clearly present HSBH projects and goals; and, experience working in a team setting to meet objectives.

The successful candidate will have the flexibility to model programs to best serve the mission of the HSBH.

Essential Duties and Functions:

Communications/Social Media:

  • Develop content strategy and manage content creation, distribution and community engagement for the HSBH website, Facebook, and other relevant social media outlets, prioritizing inclusive storytelling highlighting animals, staff, volunteers, our community and the human-animal bond.
  • Media appearances – Pet of the Week and Interviews.
  • Collaborate with the Executive Director on annual campaigns and events.  Develop and execute social media plans to support high priority communications and fundraising campaigns, events and grant opportunities. i.e. puppy & cat yoga, annual pet carnival
  • Stay up to date on industry best practices and adjust content strategy as necessary.

Volunteers:

  • Coordinate volunteers at HSBH.
  • Work cooperatively with volunteers and recognize the talent and commitment they bring to HSBH.

Resource Development/Special Events:

  • Assist with the strategic and operational priorities for outreach, promotion, and donor development/retention, ensuring that the development activities and functions align with HSBH overall strategy and priorities.
  • Work with the Executive Director, management team, Board of Directors to draft annual goals, objectives, and outcome measures.
  • Organize, manage, and ensure the success of HSBH signature fundraising events thru solicitation and growth of sponsors, establishing strong committees and finalizing logistics in accordance with the set budget.
  • Oversee all gift solicitations, donor recognition, planned gifts and special projects; personally solicit donors, corporations and prospects.
  • Represent and/or make presentations at community events in order to develop and maintain communications and to cultivate and foster strong partnerships/support.

Physical Requirements and Work Environment:

  • Work is performed in a kennel/shelter setting.
  • Frequent bending, reaching, kneeling, and sitting at a computer workstation.
  • Exposure to disinfectant solutions when in kennel area.
  • Subject to animal bites and scratches while handling animals.
  • Occasional lifting of up to 50 pounds with reasonable accommodations.
  • Consistently exposed to animals and animal allergens under conditions with limited alternatives available.

Qualifications/Education:

  • Bachelor’s degree preferred. Equivalent work/volunteer/life experience considered.
  • Available to work evenings, weekends, holidays, and overtime as needed.

Knowledge, Skills, and Abilities:

  • Commitment to the mission, values, goals, and success of the Humane Society of the Black Hills.
  • Demonstrates integrity, self-motivation, compassion, and handles oneself in a professional manner.
  • Strong interpersonal skills for relationship building.
  • Effective time management skills.
  • Ability to operate, on occasion, in a high stress work situation(s).
  • Comfortable working in the shelter environment.
  • Computer and database management skills.

This job description reflects the general details of the specific job and is not necessarily a complete listing of all the work assignments that may be required.

 

To apply, please send your application and resume to HSBHhrmgr21@gmail.com by Monday, Oct. 10, or visit our Indeed page.

Animal Services and Enforcement Officer

Rapid City is growing and so are we! The Humane Society of the Black Hills (HSBH) has an opening for an Animal Services and Enforcement (ASE) officer. The HSBH is an open admission shelter located in Rapid City, South Dakota. The HSBH animal services officers are instrumental in managing community animal-related issues with professionalism and compassion. ASE officers are sworn in to uphold animal-related ordinances and statutes. Law enforcement experience is a plus but not necessary. The ideal candidate for this position shall have a strong work ethic, the maturity to calmly handle various situations, be detailed-oriented, and have a passion for animal welfare and community outreach.

General Summary: Animal Services and Enforcement officers enforce local and regional laws concerning the care and treatment of animals. They respond to calls regarding distressed animals and work directly with citizens concerning animal control issues. Animal Control officers work to maintain public health standards by making communities safe for both people and animals. Officers respond to calls from citizens about stray animals, suspected animal cruelty or deceased animals. Officers may have to capture or rescue animals, but other times they administer warnings or citations to citizens suspected of animal cruelty and mistreatment. Animal Control officers enforce ordinances, strictly follow policy and procedures, maintain accurate records, and work toward building and maintaining a positive relationship between the Humane Society of the Black Hills with other enforcement agencies and the public.

Minimum Qualifications:

High School Diploma or GED. Associates degree preferred.

Complete online National Animal Care and Control Association (NACA) classes (ACO Basic Certification Training) and certify in Animal Control with the Association, learning proper law enforcement techniques and actions, within one year of employment with HSBH.

Valid driver’s license

Background check required

Knowledge, Skills and Abilities:  Knowledge of the laws and ordinances pertaining to animal control and humane treatment of animals.  Ability to use animal control equipment and protective devices.  Ability to enforce local, state, and federal laws governing animal control and zoonosis.  Ability to maintain good planning and organizational skills.  Ability to take and follow directions from supervisor.  Ability to perform strenuous and routine work.  Ability to maintain a valid South Dakota driver license and a good driving record.  Ability to maintain harmonious and effective working relationships with other employees and respond to general public complaints.  Ability to project a positive and professional image of the Humane Society of the Black Hills.  Ability to effectively communicate both orally and in writing.  Ability to comply with all Humane Society policies and procedures.  Ability to maintain good health and physical condition sufficient to permit the full performance of the duties of this position.

Essential Functions and Responsibilities: Work is performed inside and/or outside a building. Work is done in a variety of weather conditions and outdoor elements, such as: excessive heat, humidity, interminent noise, and inclement cold weather. Work is done in a variety of environmental conditions, such as: unknown and dangerous conditions, unusual environment stress, contagious infectious disease, irritating chemicals, life-threatening situations, solvents, dirt, dust, constant noise, and slippery/uneven walking surfaces. Must be capable of working closely with others or alone, working irregular hours, weekends, working with protective devices, and traveling by car 75% of the time. Must be able to lift up to 50 lbs, straight pulling, pulling hand over hand, simple grasping, dual simultaneous grasping, repeated bending, sitting, standing, pushing, crouching, crawling, twisting, kneeling, stooping, climbing stairs, walking, and reaching above shoulders. Ability to see, write, read, count identify shade of colors, perceive depth, and hearing is needed to perform the essential functions of this job.

This job description reflects the general details of the specific job and is not necessarily a complete listng of all the work assignments that may be required.

Job Type: Full-time

Pay: From $33,280.00 per year

Benefits:

  • Dental insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • On call
  • Weekend availability

Ability to commute/relocate:

  • Rapid City, SD 57703: Reliably commute or planning to relocate before starting work (Required)
Adoption Advisor/Customer Service Representative

The Humane Society of Black Hills (HSBH) is in search of the right person to fill a dual role in our customer-facing departments – Adoptions and Customer Service.

Do you love both animals AND people?

Do you have amazing interpersonal skills?

Do you have a positive, can-do attitude?

Can you operate in a fast-paced, energetic environment?

Are you unfazed by potentially high stress situations with demanding people?

Are you able to deliver difficult information with compassion and empathy?

Do you have a strong work ethic and are a team player?

And at last, do you love animals and are happy to place animals in loving, forever homes?

Adoption Advisors and Customer Service Representatives are responsible for client care at the Humane Society of the Black Hills. Advisors facilitate the animal adoption process by matching potential adopters with the best possible new companion. Advisors interact and handle animals daily. Both advisors and representatives provide impeccable customer service; impart accurate information; maintain a safe and healthy environment; process sales transactions; and keep precise records.

Customer Service Representatives interact with the public, providing information about HSBH services, over the telephone and in person. They handle incoming animals, whether stray, surrender, or foster and process all associated paperwork to include data entry in multiple computer systems. A calm, friendly demeanor and computer skills are a must.

Adoptions Essential Duties and Functions:

People Care

  • Provide quality customer service to clients, volunteers, and staff while actively promoting the Society’s mission, services, programs, and events.
  • Assist clients with animal adoption and visitation.
  • Interpret evaluation/assessments of dogs and cats to facilitate the best match of client and animal.
  • Facilitate client/animal interactions to insure a safe and pleasant experience.
  • Complete adoption agreements, microchip registration forms, and insurance registration, provide and discuss medical history, provide the list of participating veterinarians for surgeries.
  • Schedule surgery appointments for adoptable animals.
  • Transport animals to veterinary for surgery.
  • Provide adoption follow-up through phone and email contact.
  • Answer telephone calls promptly and courteously, providing accurate information.
  • Promote enrollment in public dog training classes.
  • Model and encourage the humane treatment of animals.
  • Promote donation and giving opportunities as appropriate; accept and acknowledge monetary and in-kind donations.
  • Represent the Humane Society in a positive manner by professional personal appearance.

Customer Service Essential Duties and Functions:

People Care

  • Provide quality customer service to clients, volunteers and staff while actively promoting the Society’s mission, services, programs, and events.
  • Assist clients with returning their animals to them, taking in owner surrender animals, and stray animals.
  • Encouraging clients bringing in stray animals, looking for their lost animals, or clients who have found animals to fill out designated forms with all pertinent information accurately and completely.
  • Obtain any and all information available with regards to animals that are surrendered, by utilizing profiles, asking questions, and making calls to veterinarians to verify vaccinations.
  • Facilitate client/animal interactions to insure a safe and pleasant experience.
  • Answer telephone calls promptly and courteously, providing accurate information.
  • Facilitate retail sales
  • Model and encourage the humane treatment of animals.
  • Promote donation and giving opportunities as appropriate; accept and acknowledge monetary and in-kind donations.
  • Represent the Humane Society in a positive manner by professional personal appearance

Financial Responsibility

  • Responsible for incoming financial transactions.
  • Responsible for closing and balancing cash drawer
  • Responsible for inventory of all retail items.

Both Adoptions & Customer Service:

Record Keeping

  • Complete all necessary forms and data entry to process adoptions.
  • Complete timely and accurate computer data entry; ensure data integrity using both paper and computer based filing systems.
  • Maintain materials related to adoptions, education and programs.

Facility Care

  • Ensure kennels are free of feces and blankets are clean and dry.
  • Follow established disease control protocols to clean, disinfect, and maintain shelter and general areas.
  • Ensure work stations are kept clean, orderly and maintained daily.

Animal Care

  • Report health abnormalities to medical personnel.
  • Report behavior abnormalities to a supervisor.
  • Assist with evaluation and treatment processes.
  • Perform euthanasia as assigned.
  • Feed dogs.

Volunteers

  • Work cooperatively with all volunteers and recognize the talent and commitment they bring to the Society.

Safety

  • Ensure a safe work environment, following all safety guidelines, including PPE, and modeling safe work practice.
  • Take immediate action to address any safety concerns that could put a staff member, volunteer, client, animal, or the organization at risk.

Physical Requirements and Work Environment:

  • Work is performed in a kennel/shelter setting.
  • Frequent bending, reaching, kneeling, and sitting at a computer workstation 4-8 hours per day.
  • Exposure to disinfectant solutions when in the kennel area.
  • Subject to animal bites and scratches while handling animals.
  • Occasional lifting of up to 50 pounds with reasonable accommodations.
  • Consistently exposed to animals and animal allergens under conditions with limited alternatives available.

Qualifications:

  • High school diploma or equivalent.
  • Customer service experience.
  • Weekend availability required.
  • Available to work holidays and overtime as needed.

Knowledge, Skills, and Abilities

  • Commitment to the mission, values, goals, and success of the Humane Society of the Black Hills.
  • Highly motivated, out-going, polite, and professional manner.
  • Team player, able to work in a fast-pace environment and multi-task.
  • Compassion for animals, comfortable working in the shelter environment.
  • Knowledge of animal breeds and behavior helpful.
  • Computer skills

Job Types: Full-time, Part-time

Pay: From $13.00 per hour

Benefits:

  • Dental insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Weekend availability

Ability to commute/relocate:

  • Rapid City, SD 57703: Reliably commute or planning to relocate before starting work (Required)

Contact:

Please email hsbhhrmgr21@gmail.com or call (605) 394-4170 for general employment questions.

Employment Application:

Application (pdf)